What our Customers Say
“One Very Happy Customer”
I am delighted with the service I have received.i feel I have had good advice from day one as to the best design for my new home in Cornwall. When the kitchen arrived (with two lovely delivery drivers who could not have been more accommodating) I was very impressed with the quality of the finish and my new larder cupboard has been the envy of all of my friends! 5) thank you to everyone for helping to my new house become a home.
“We love our kitchen”
We visited the showroom March time. We were looking for a new kitchen with an older country/farmhouse feel. We met James the sales consultant who was helpful, knowledgeable & friendly. Once we decided on what we wanted, we scanned through a rough plan & measurements which the person I dealt with then drew up 3D plan which looked exactly like the kitchen we had in our minds, colour too. We were a little worried in case our own measurements didn’t measure up on delivery but were thrilled when it arrived & fit perfectly. We went for a combination of blue painted cabinets & some plain oak which we love. It was reasonably priced for the quality. We are very happy customers.
“Our perfect new kitchen in France”
We are renovating a house in France and wanted a new freestanding oak kitchencomplete with Smeg appliances.
The team at the Freestanding Kkitchen Company were extremely helpful and the design was completed by an online conference call and the kitchen ordered.
It was delivered to France on time, as arranged, by the company’s own really helpful delivery drivers.
There were a couple of small snagging issues but these were resolved quickly by seeking advice – our calls and emails were answered promptly.
We are now very happy with the finished and much admired kitchen and would certainly recommend this company to family and friends.
“Order and delivery great”
From the start, we worked together through the design and ordering of our kitchen. Designs were quick to arrive and changes were made with minimum of fuss.
When ordered and paid for delivery was fantastic. The delivery guys were second to none and managed to get the kitchen units, especially the larder, through a difficult route into the odd shaped kitchen. Everything was checked for condition on delivery and was perfect.
The quality is superb; we have some very jealous friends and relatives.
One slight issue was the length of time between delivery and follow up call. We would have appreciated a courtesy call a lot sooner. Nothing was wrong and we would have known where to contact, however after sales care could be tightened up. Thank you.
“Great little Company”
We have used the freestanding kitchen company about 3 times now over the course of 5 years. As a property developer, its hard to find good honest companies that can deliver what we ask for. Yes there have been a few hiccups but they have always been put right in the end.
We love the product, its rustic, solid and great value for money.
My wife and I have always received good customer service, if we cant get them on the phone we send them an email, we generally receive a call/email back the same day, if not the day after.
We have recommended friends and family to the freestanding company and they all rate the products and the company as much as we do.
Helpful and friendly staff, they couldn’t do enough for us.
“The initial reason for getting a Freestanding Kitchen…”
The initial reason for getting a new kitchen was the redesign of my kitchen lounge dientonan extension . We wanted something different. But in expensive. We found this totally with the freestanding kitchen company. I absolutely love love it!!! Ans so cheap. However fantastic quality wood!! Beautiful. The guys are really helpful and on hand to help and guide you through what you can have with space etc. We had to do a lot of the work at home but it is totally totally worthwhile. Almost there. Will post wen whole extension and kitchen comes together. Thank you
“We took delivery of our kitchen a few months ago. We are extremely pleased with the end result, finally we have our dream kitchen. The units are excellent quality and we were able to have lots of extras made which has enhanced the appeal and made the kitchen look truly ‘bespoke’. We have had so many compliments from family and friends. Both Aaron and Leanne were helpful, efficient and patient. We would definitely recommend The Freestanding Kitchen Company to anyone.”
“We decided to have a look at the freestanding kitchen company after having a dreadful experience with one of the main kitchen high street retailers
Thank god we did, we had the best experience from our first visit to the final delivery
The price was reasonable and the units are solid wood, which we love
They also allowed us to choose a different colour for our painted island, we went for duck egg blue by crown
On delivery the island side panel was incorrect, it was too short, however they corrected this immediately with no questions, mistakes happen but their efficiency to resolve was outstanding
We would defiantly recommend this company”
“We ordered and received a full set of units from the Freestanding Kitchen Company in 2014. Customer service during the planning and ordering process was first rate, and the units were delivered exactly as expected.
All units and worktop are very high quality, and very robust.
18months on, the kitchen still looks fantastic, and we’ve had no faults whatsoever. We have recommended the company to many others. We are about to move house and will have no hesitation in ordering another kitchen from the Freestanding Kitchen Company when we start the refurb.”
“We have finished our renovation and I wanted to send you some images of the kitchen. We absolutely love our kitchen, I think it works rather well in the open plan layout.
Thanks again for all your help. We really enjoyed buying the kitchen and we love the end result.
Merry Xmas to you and everyone at The Freestanding Kitchen Company”
“Just wanted to say a big thank you for our fantastic new furniture… all want really well and David has won loads of brownie points putting it all in place. It looks great and just what I wanted- even the door catches were delivered just at the right moment- he had a screwdriver in his hand and was onto it straight away. David was quietly worried about fitting it… but no more- he says it was so easy!!
Your team are fantastic. Highly recommended! I am recommending you to loads of people
We’ll be in touch again next year when we refit our kitchen- this might need a bit more of a helping hand from you though!!!”
“I think you have a great company I love my Kitchen It is all fitted now with your dishwasher and my fridge freezer when it was complete I wanted a valence to go on the Right side of my 207 Broom cupboard it was here from Aaron in three days.. So very Good I would recommend you again I will send you Pictures of my Kitchen in a couple of weeks.”
“We are really pleased with our kitchen and utility room. Leanne has been very helpful and appreciate the time she gave to sort things for us. The delivery man was also very helpful and cheerful. Thanks”
“We love our kitchen. Here in Germany no one has such a lovely kitchen and people keep commenting about how great it looks and what a nice change it is from the often very sleek, and a bit soulless German kitchens.”
“We are delighted with the results and have absolutely no complaints with the service and quality, or anything come to that. We hope you like the way it has come out and are more than happy if you wish to use it in some of your advertising on the website or brochures. We will be doing a write up on your website expressing how pleased we are with the kitchen and your service.”
“From the moment we met Nicky at the showroom to the delivery and after service we felt we were looked after with great care and that our ideas were listened to and accommodated wherever possible. We love our new kitchen and really do feel it is excellent value for money along with great customer service”
“Customer service was excellent- couldn’t have been better. Great communication and easy to contact any time with questions. This is a great company and beautiful products. I am so pleased we chose to buy our kitchen from you. I’ve not seen a kitchen in any other shop or home that comes close to the quality of my freestanding kitchen. The whole process was easy and I really felt reassured through the whole process of choosing and buying the kitchen thanks to friendly and knowledgable people I spoke to and emailed at the company. Delivery went perfectly and delivery drivers were great too.”
“Good craftsmanship, good service. All round excellent job.”
“Quality kitchen units professional service, excellent communication.”
“Very friendly service. The team kept me up to date with delivery progress. We now have a great looking solid wood kitchen. Superb value. Highly recommended.”
“Good product, friendly service.”
“Good customer relations. All issues were resolved promptly so we have complaints or expectations. Love our units, excellent service.”
“Very helpful friendly responses to enquiries. Very good at keeping me informed of progress. And prompt replies to any queries.”
“Customer service is first class. I think you have got it spot on. Great product, great service, bespoke kitchen at a realistic price!”
“Prompt and accurate delivery. I was very happy with the service, as I only needed one unit, which many companies wouldn’t have bothered with”
“Design and tender communication very good, love the 3D model of the kitchen, helps bring it to life.!”
“Our kitchen is absolutely stunning! We are so happy with the final product and it was very easy to install. We had a few minor problems, but they were sorted straight away and always with great professionalism! Thank you so much, we will be recommending your products to all of our friends and family!”
“Your cupboards are lovely so solid and honest I am very happy indeed with my kitchen. It looks fantastic and individual too. I am cooking more because I like using it.”
“I feel I must write to say how pleased we are with the quality and build of the larder and sink unit you delivered last week. I need to comment too on the helpfulness and care your delivery men showed.”
“Your flexibility on delivery was invaluable, as we ordered our kitchen before our extension was built and you kept it for us until we were ready. We are delighted with the product and service which is exceptional. Gorgeous kitchen at a great price. Your service, from browsing the showroom, to ordering, delivery, and after sales is exceptional. Nothing was too much trouble. Thank you so much.”
“The service you provide is very good and was made easy when at the other end of the country. My kitchen is just what I was looking for.”
“The excellent communication from all at The Freestanding kitchen company was outstanding. Firstly to apologize for the late response to feedback on The freestanding kitchen company.I was very fortunate to come across the site as I was browsing for kitchens on the web.From the initial contact with Leanne and Aaron I felt very comfortable dealing with them.Nothing seemed a problem everything that I requested was accommodated where possible.The delivery crew and granite fitter were very good,friendly and courteous.I have no hesitation in recommending the The freestanding kitchen company to anyone. Thanks once again and apologies for the late reply.”
“The challenge was trying to get enough storage space for all our goodies as we really only had one side of the kitchen to work with but your units are so well designed that we probably have more storage than we did in our other kitchen which had 3 walls to play with! My only regret is that I can’t seem to fill the wine rack!…! The picture, really doesn’t do your kitchen’s justice. We are so chuffed with them and the smell of the oak is so lovely.”
“Our kitchen has just arrived and it looks fabulous…. I can’t wait for our guys to fit it.
The quality is exceptional, couldn’t be more pleased.
Your delivery guys were really helpful, put the kitchen components exactly where I asked and were happy to do so.
Thank you so much. I will send some pics when work is complete.”
“Great customer service and affordable, quality kitchens! We absolutely love our kitchen! The cupboards are exceptionally spacious, especially the larder unit which is fabulous. The quality is lovely and looks beautiful, and all at really affordable prices. Also, the service from the guys at Freestanding Kitchen Company is second to none. A real, nothing is too much trouble attitude and always on hand if you need them. I have recommended Freestanding Kitchen Company to all my friends and family.”
“We’re really pleased. The quality is fantastic and the look is just how I hoped it would be.”
“Everyone who has seen our kitchen has said how beautifully made it is and I have passed on your details to many people. Thank you”
“Design and process for ordering was v good. I love the remote design process and the speed of response from Leanne. You have exceeded our expectations. For less than the price of a cheap Wickes/B&Q kitchen we have a real oak kitchen that looks stunning and feels amazing. The cupboards are all well built and huge… No more wondering where to put all my pots and pans. A lovely company to order from who deliver on what they promise. What a pity you don’t make bathrooms!”
“Service was really good and follow up was good also. Overall we are chuffed to bits with the kitchen and everyone who comes here comments on how lovely it is.”
“It’s proving to be very easy to work in and keep clean and I have more storage space than I an fill! The larder unit is brilliant. :)”
“Just wanted to say thank you for supplying us with our beautiful kitchen. We are absolutely thrilled with it and it looks wonderful The granite has been fitted and we are almost finished (if you would like some pics please let me know). We shall recommend you highly to anyone looking for a quality kitchen with excellent service. Kind regards from two very happy customers.”
“Excellent communication. All good from the initial ordering process right through to the delivery men being very helpful too. All in all excellent.”
“You are very flexible and understanding of client needs. Really good that nothing is set in stone until two weeks before delivery. You have all been brilliant. Will always recommend to others. Lovely people… If you are looking for a kitchen of exceptional quality buy from The Freestanding Kitchen Company. The quality is obvious to everyone and we have had many comments on how lovely the units look. They are solid and beautiful and the workmanship is outstanding.”
“I am really pleased with the kitchen and there has been lots of nice comments about the wonderful larder cupboard. I’ve attached a couple of photos so you can see ho it has turned out.”
“Just a quick message to thank you for your very efficient service from the day we came to your showroom to delivery. It is reassuring to deal with a company that keeps you well informed and attaches importance to customer care. Thank You.”
“We would like to thank the following suppliers for their dedication workmanship customer service and excellence in achieving this project:
The Freestanding Kitchen company (TheFreestandingKitchen.com) particularly their unique design tool which allows you to design and build your kitchen on line, fantastic quality product with excellent pre and post customer experience and a fraction of the cost of most other kitchens. Particularly we would like to thank Leanne who redesigned the kitchen 3 times till we got it right, the workshop for their tailored service and the patience of the delivery team. Telephone 01787223297.”
“The most fantastic experience of fitting a kitchen ever, totally focused on customer service with superb quality and after sales glad we found you at Grand designs.”
– January 2014
“The kitchen is fabulous. I’ve been waiting to get a light fitting and two bar stools and then I will send you a proper photograph. People cannot believe the price we paid – it looks like a £20-30k kitchen and we love it. You can quote me on that!
You should make more of a point about how enormous the internal volume of the cupboards is. They are huge. It’s great. I’ve fewer cupboards but more space than I’ve ever had before. As there are no false backs and the cupboards are 5cm deeper and 5cm wider than usual kitchen cupboards you end up with a massive space. Almost twice what you get for the equivalent standard kitchen cupboard.
The delivery was very smooth and we’ve been delighted with the whole process. We were particularly impressed with the use of JoinMe during the design process. It was a great help.”
– January 2014
“Really happy with my new kitchen. I get lots of lovely comments from friends when they visit.”
“Have loved every moment of working with The Freestanding Kitchen Company and now Scotland will benefit from their excellent customer service.”
– January 2014
“I am delighted with my new kitchen units from the Freestanding Kitchen Company. They have such a beautiful range of pieces and are flexible with providing different items. I have a small kitchen but being able to choose certain items has made it a much better space. The service provided was excellent and I highly recommend the furniture on offer.”
– January 2014
“Please can you pass on to everyone that I love the units, they are well made and of excellent quality. It looks amazing in my 1856 house. I almost cried when it was delivered, perfect, perfect, perfect. Well done to you all for skilled workmanship to excellent customer service.”
– December 2013
“If my new kitchen is as impressive as the customer service and design speed of Leanne, on your customer service team, I’ll be ecstatic! Thank you!! (And her).”
– December 2013
“I love my kitchen and anybody we have had to visit it all say they love it! I had fantastic service from you all at the freestandingkitchen company and would recommend you to anyone looking for a kitchen!”
>”I am very impressed with your kitchen and would recommend it to my friends.”
“I love this kitchen.”
“The blue grey is very classy..its brings a modern twist with a shaker feel. I love it.”
“I love this – it’s very me!!!”
“We got our units from you a few years ago, the larder is my favourite! Now thinking about painting the base units….”